FAQs

 How do I book my appointment?

 

You can book online, call/text or email for your appointment.

sarah@sarahjanesalon.com

(651) 356-5243

Will I receive a confirmation reminder for my appointment?

 

I send out a confirmation text to remind you of your appointment. If you should need to cancel or change the date of your appointment. I request a minimum of 24 hour notice. 

How do I prepare for my appointment? 

 

Hair Services; Come to your appointment with clean, dry hair.  Make sure there is no residue of any temporary hair color such as powder or spray that covers grey hair, as this will affect the penetration of the hair color. 

Skin Services: Please make sure your skin around your hairline is well moisturized prior to your appointment. (Color can be difficult to remove from extremely dry parched skin.) If you have darker hair color then a level 5, It has the chance to stain your skin around your hairline but will disappear within 2-3 washes.  

Lash Services; Remove all eyeshadow makeup and mascara residue from your eye lashes before your lash extension application.

Where are you located?

6819 York Avenue South, Suite 101, Edina, MN 55435. You are looking for the "Phenix Salon Suites" salon.  We are located in the Yorkdale Shoppes near Chipotle, Caribou, and Cub Foods.

I walked in, where do I go?

Please arrive on time and have a seat in the front lobby area by the door.  I will greet you there, as I may be finishing up with a client. I am located in Suite 101, which is the first suite in front, just left of the waterfall.

What is your cancellation & late arrival policy?

If you fail to cancel an appointment within 24 hours, you will be charged 50% of the service upon your next booking schedule. I understand things come up, but please be respectful of my time. If you are more than 15 minutes late, I reserve the right to cancel your appointment and reschedule. I recommend that you book your next appointment prior to leaving the salon so that I can be sure to accommodate your schedule.

What if I No Call/No Show for my appointment?

You will be charged full price upon rebooking. If you don’t show, fail to call 

or cancel last minute more than once you will no longer be able to book appointments with me without prepaying first.

What is your refund policy?

All products and services are non-refundable. I have a no refund policy on services completed. Please see my service guarantee below.

Other things to know…

What is your Service Guarantee?

I want my clients to be happy with the service that they receive from me. So, I offer you two weeks from the date that I see you to "live in your new do" and if there is anything that you are unsatisfied with I will adjust it for you at no charge.

Can you refuse a service to someone?

Yes, I can. It never happens but yes I may refuse a service. If you are disrespectful, intoxicated or belligerent to myself or others. 

May I bring my children with me to my appointment?

If your children come with you to the salon, you will be responsible and liable for child. You be cleaning up any messes and any damage if it occurred. Please note, I have 2 chairs for extra seating to accommodate my guests.

 

Do you take walk-ins?

No, all services are by appointment only and I am usually booked well in advance. However, I do get cancellations on occasion so my recommendation is to call or text me to see if I have an availability in my schedule.

 

What Payment Methods do you accept?

I accept cash, checks and debit/credit cards. A convenience fee of 3.00% is applied to all Visa, MasterCard, American Express cards using square card reader.

Who designed your business cards, logo and website?

Because I frequently get asked, I thought I'd share with you my talented team! Kristina is a renowned graphic designer who has designed for the MN Wedding Fair, Forever Bride and much more. She designed my business cards and logo that is my iconic style. Lauren is a team member at Target Creative and her eye for detail is outstanding. She has a vision when it comes to your overall look. I value, respect and trust my ladies advice when it comes to my business! Go show my girls some love!

Kristina Brown | https://www.kristinadesignz.com

Lauren Anne Ross | http://www.laurenannedesign.com

 

Phenix Salon Suites

6819 York Avenue South, Suite 101
Edina, Minnesota  55435

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